Capabilities

Enterprise IT Infrastructure Services

Core Competencies

  • Enterprise Data Center Operations/Support
  • IT Service Desk Support
  • Cloud Migration
  • Data Center plan/optimization/operations
  • Data Migration
  • Data Management
  • Virtualization/consolidation of Servers
  • Network/LAN Support
  • Computer Facilities Support
  • Assistive Technologies for Employees with Disabilities (Section 508 Compliance)
     

Client Results

For the Social Security Administration:

  • Provided support for SSA’s computing environment
  • Provided systems programming support including developing, modifying, and installing systems and application software under the SOSS contract
  • Maintained asset inventory for multiple facilitates and locations to help OTSO meet its performance goals  

For the Social Security Administration:

  • Provide skilled support for the IT Support Services Contract
  • Three tiered service desks based on IT Infrastructure Library (ITIL)

For the White House Communication Agency:

  • Provide Help Desk Services
  • Ensure customer contact and issue resolution
  • Perform root cause and trend analysis, corrective/preventive maintenance
  • Provide desktop setup, monitoring, maintenance
  • Ensure integration of the Help Desk into the wider WHCA IT Environment